Rhode Island’s Department of Human Services has submitted its corrective action plan to the U.S. Food and Nutrition Service. That’s what the federal agency required when it discovered a number of problems with Rhode Island’s new online benefits system, UHIP.
Excessive wait times and overcrowding in DHS field offices. Computer glitches. A lack of staff training on the new system. The problems got so bad with the state’s new system for food stamps and other benefits that the federal agency asked them to draw up an emergency plan to fix the problems.