Raimondo Orders Extended DHS Field Office Hours To Stem Wait Times

Oct 17, 2016

This DHS field office in Providence will remain open until 6:30 pm two days a week.
Credit Kristin Gourlay / RIPR

  Governor Gina Raimondo is trying to curb long wait times and system problems after the roll out of a new human services computer system.

Raimondo has directed Department of Human Services field offices to remain open longer two days a week to deal with long wait times.

She has also asked the consulting firm that helped build the new human services computer system, Deloitte, to send additional staff to help troubleshoot – at no additional cost.

State officials acknowledge it’s been a rocky transition from dozens of old systems to one, new integrated system. They say they’re addressing those problems and updating a federal agency with weekly statistics.

But critics of the roll out say the problems keep cropping up and wait times in DHS field offices have been unacceptably long.